INCONTRI is committed to ensuring that the shipment to your address is flawless. For this reason, the best partners have been selected to guarantee the highest quality and rapidity of service: we ship to Europe, Italy and the rest of the world with DHL.

Shipping costs are calculated at the moment of checkout, after having indicated the shipping address.

The cost of shipping is calculated on the basis of packages with a volumetric weight of up to 7 kg. If the package is heavier, additional charges may apply.

INCONTRI periodically offers promotional shipping rates: please refer to the information provided in our promotional banners and newsletters.

Delivery times

Delivery times are calculated from the first working day after order confirmation: an e-mail containing the tracking number will be sent as soon as the package is picked up by the courier. Visit the My Orders section in your INCONTRI account for up-to-date information on the status of your order.

All couriers deliver from Monday to Friday from 9.00 am to 5.00 pm.

Express: delivery in 1-2 working days

Express: delivery in 2-3 working days

Standard: delivery in 5-9 working days

* delivery times are purely indicative: INCONTRI cannot be held responsible in any way for delays due to customs operations or for causes attributable to the courier. We will however take care of any inconvenience, providing constant updates on the status of the shipment.

Customs taxes and charges

Customs taxes and charges are not included in the final price indicated on our website. For orders from the European Union, import taxes will not be applied. For any information please contact


Shipping costs and delivery times, which vary depending on the country of destination, can be seen in the table below. In case of exports and presence of customs, the times may vary. The Customer Service of Incontri Shop monitors all shipments and intervenes to resolve any customs issues.

Shipment Costs



Costi di Spedizioni

Tempi di Consegna in giorni lavorativi


Italy, Vatican City, San Marino. 

free shipping


Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary. 

12.50 EUR
free shipping
> 500 EUR


Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, North Macedonia, Moldova, Monaco, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine

30.00 EUR
free shipping
> 500 EUR



50.00 EUR
free shipping
> 500 EUR


del Mondo

Azerbaigian, Kazakistan, Russia

30 EUR


Other Countries

60 EUR
free shipping
> 1000 euro


NB: All customs charges are the responsibility of the customer.